Contact Center Advisor for Bank Al-Etihad

  • الراتب:
    قابل للتفاوض
  • نوع الوظيفة:
    دوام كامل
  • تاريخ النشر:
    شهرين مضت
  • التصنيف:
    وظائف التسويق ومبيعات, وظائف المحاسبة والمالية, وظائف تكنولوجيا المعلومات, وظائف خدمة العملاء
  • آخر موعد للتقدم:
    2022-06-06
  • اللغات:
    العربية, الانجليزية
  • الجنس:
    ذكر, انثى

Description

Position Summary: This role is primarily responsible for attending to customer inbound calls and resolving queries/ issues directed to Call Center to ensure customer satisfaction. Informs customers about the various products and services offered by the Bank. Follows up, closes, or escalate queries to different functions/ departments/ branches to ensure timely resolution of customer query. Assists in implementing new initiatives undertaken periodically. Handle client queries related to transactions and product capabilities.

Responsibilities:

1- Attends inbound customer calls and resolves their issues within defined TAT to ensure client satisfaction and retention

2- Generates leads for cross-selling all products to ensure better profitability for the company

3- Follows up with various departments to ensure queries are resolved within specified TAT

4- Undertakes special projects focusing on customer satisfaction

5- Demonstrates union bank’s core values and standards in all transactions, interactions

6- Adherence to internal work rules & regulations

7- Ability to execute certain banking transactions, for example(transfer, balance inquiry …)

Requirements

Education: Bachelor’s degree in Finance, Economics, Business Administration, or any related field.

Experience: 0 – 1 years experience in Banking & customer handling or Fresh Graduate.

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