Contact Center Agent

  • مكان العمل:
  • الراتب:
    قابل للتفاوض
  • نوع الوظيفة:
    دوام كامل
  • تاريخ النشر:
    4 أشهر مضت
  • التصنيف:
    وظائف التسويق ومبيعات
  • آخر موعد للتقدم:
    2022-08-21
  • اللغات:
    العربية, الانجليزية
  • الجنس:
    الجنسين

Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.

Your Responsibilities Will Include But Not Be Limited To

  • Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
  • Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
  • Providing product and service information to customers.
  • Promote Zain’s products and services by understanding customer needs and interests, and providing them with the right offers that match those.
  • Troubleshoot service equipment issues.
  • Adhere to, and fulfill, individual and team performance metrics.

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