Job Responsibilities

Manage, maintain, and support the company’s various systems serving the region of UK, Europe, and North America.

Liaise with the organization’s operations, customer service, accounting, and sales departments to provide guidance, training, and support on the different systems and solutions.

Work closely with sales and customer account managers to provide the needed solutions for existing and new potential customers.

Identify current process change requirements and new processes and communicate with the IT development team to implement those changes on the selected systems. Perform the needed testing to ensure the requirements have been met, and the process is functioning in the correct manner, and communicate the results with the business owners.

Directly manage relationships with existing and potential new customers and provide support with the solutions and data integrations

Utilize lean six sigma tools to study current processes, and initiate and manage the needed change throughout the supply chain to improve process efficiencies.

Design and implement scheduled performance and operational reports that serve both internal-departmental benefits and external customers.

Directly manage the relationship with the warehouse automated systems suppliers and ensure system is functional and maintained at all times. Keep track of maintenance visits and spare parts orders and liaise with accounting department to order missing parts.

Conduct quality audits set up by the Aramex corporate team and prepare an action plan and liaise with the concerned team to implement and improve the current process performance.

Job Requirements

Bachelor’s degree in industrial engineering, business information systems or equivalent.

Basic knowledge in Application Programming Interface (API) and related applications (SoapUI or similar)

Electronic data interchange (EDI) and FTP/SFTP connection setups

Ability to interpret basics in programming languages including VB.net, and HTML

Advanced knowledge in Logistics and supply chain operational procedures

Knowledge in Lean six sigma tools and techniques including project management and process flowcharts

Certification in Lean Six sigma green belt or higher – Preferred

Excellent analytical and problem-solving skills

Proficient knowledge of Microsoft office including Excel, Access, PowerPoint

Ability to learn, explore, understand, and troubleshoot complex systems and integration setups

Ability to convey knowledge and provide training

Good communication skills

Team Player

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