Customer Operations Specialist

  • الراتب:
    قابل للتفاوض
  • نوع الوظيفة:
    دوام كامل
  • تاريخ النشر:
    ساعة واحدة مضت
  • التصنيف:
    وظائف ادارية وتجارية, وظائف التسويق ومبيعات, وظائف المحاسبة والمالية, وظائف تكنولوجيا المعلومات, وظائف هندسية
  • آخر موعد للتقدم:
    2022-07-14
  • اللغات:
    العربية, الانجليزية, فرنسي
  • الجنس:
    الجنسين

Based in Dubai

At Epson, we believe in openness, team spirit and respect. We focus on what’s important. We are a business that looks after our people and are proud of our ambition, and our successes.

We take our environment and sustainability seriously, and we’re committed to helping everyone who works here be the best they can be. Our brand is global; however, we’ve managed to create a unique family culture that feels local and gives you the support you need to find your own way.

Epson are currently recruiting for a Customer Operations Specialist to support customers in the Middle East with the “Order To Cash’ transaction cycle. Candidates should be fluent in Arabic and have experience managing the “Order to Cash” process in SAP.

Key Responsibilities:

  • Serve as the primary point of contact for the assigned Partners.
  • Support Customers to manage the ‘Order To Cash’ transaction cycle for your customer accounts, ensuring that transactions are processed on a complete, timely, and accurate basis.
  • Verify incoming orders, pricing and terms of delivery as well as availability of products.
  • Answer incoming queries and respond to customer needs within the agreed SLA.
  • Provide internal stakeholders with the highest level of support in all aspects of order processing and product delivery.
  • Build and maintain a strong internal network to provide best customer support
  • Maximise revenue and customer satisfaction.
  • Daily sales order allocation process with business management and sales accounts.
  • Daily delivery creation and availability with the internal supply chain department both planning and fulfilment.
  • Track Order progress against current customer targets.
  • Inform Sales team about monthly revenue status in the Middle East and Africa region.
  • Work closely with credit control to ensure effective front-end management of the sales/collections areas.
  • Ensure all processes adhere to current relevant policies and procedures, J Sox, ISO and internal work instructions

Essential Knowledge, Experience and Qualifications

  • Background or education in business administration, or equivalent.
  • Broad knowledge of MS Office, inclusive of Outlook and Excel
  • Mandatory knowledge of SAP skills.
  • Excellent written and verbal communication skills in English and Arabic
  • Fluency in French is beneficial
  • Extensive knowledge in Logistics documentation requirements in the MENA region (SASO, COC, ACID etc.)
  • Mandatory experience in preparing and managing Letters of Credit, documents through bank, and cash against document requirements with customers.

Background & Skills

  • A conscientious and diligent approach with a strong sense of customer empathy
  • A strong team ethic combined with initiative and self-awareness
  • A service oriented attitude and excellent communication skills both written and oral
  • Adaptable, organised and able to thrive under pressure when required
  • A positive approach to diversity and cross-cultural communications
  • Experience in a similar customer operations role in industry, distribution, logistics or equivalent sector is desirable

In return, we offer a competitive salary and a wide range of excellent benefits, including a working environment where quality, teamwork, and respect come first.

You’ll discover a genuine opportunity to go above and beyond, to do something new, to be switched on to the incredible impact you can make in our world – and yours.

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