Customer Service Representative

  • الراتب:
    قابل للتفاوض
  • نوع الوظيفة:
    دوام كامل
  • تاريخ النشر:
    3 أشهر مضت
  • التصنيف:
    وظائف خدمة العملاء
  • آخر موعد للتقدم:
    2022-09-28
  • اللغات:
    العربية, الانجليزية
  • الجنس:
    الجنسين

Dumyah Now is Hiring:

Because one of our main values is Our Customer’s Obsession. We are looking for talented people to Join our Customer Happiness team with the below specifications:

  • Provide exceptional customer service by responding efficiently, accurately, and courteously to all customer transactions through inbound and outbound calls, live chat, Social Media, and email correspondence.
  • Process customer orders and provide prompt and efficient responses and resolutions to all customers’ requests.
  • Lead and develop customer service departments, including hiring agents, creating processes, and building systems.
  • Maintain effective communication with customers to provide ongoing information flow as it relates to sales, promotions, and problems to ensure accurate billings and shipments.
  • Provide technical and/or product information as required to respond to customer inquiries.
  • Supervises, coordinates, trains, supports & monitors staff activities to ensure the customer receives the highest level of customer service and ensures that prompt, courteous & accurate responses are provided to customers.
  • Assist customers with after-sales service issues.
  • Recommends and implements new or improved systems to enhance or expedite solutions related to customer issues.
  • Interacts with different departmental staff to develop and maintain effective communication to resolve issues and inquiries.
  • Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service officers.
  • Preparing reports and other related administrative tasks.
  • Maintain records, reports, and other documentation of quality and phone trends and activities.
  • Provide management with reports that reflect the department’s performance.
  • Set performance KPIs for the team, monitor them, and work on action plans to improve the achieved results
  • Handling, and solving 3rd parties issues related to customers’ shopping experience and satisfaction

If you are interested send your CV to careers@dumyah.com

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