Dumyah Now is Hiring:

Because one of our main values is Our Customer’s Obsession. We are looking for talented people to Join our Customer Happiness team with the below specifications:

• Provide exceptional customer service by responding efficiently, accurately, and courteously to all customer transactions through inbound and outbound calls, live chat, Social Media, and email correspondence.
• Process customer orders and provide prompt and efficient responses and resolutions to all customers’ requests.
• Lead and develop customer service departments, including hiring agents, creating processes, and building systems.
• Maintain effective communication with customers to provide ongoing information flow as it relates to sales, promotions, and problems to ensure accurate billings and shipments.
• Provide technical and/or product information as required to respond to customer inquiries.
• Supervises, coordinates, trains, supports & monitors staff activities to ensure the customer receives the highest level of customer service and ensures that prompt, courteous & accurate responses are provided to customers.
• Assist customers with after-sales service issues.
• Recommends and implements new or improved systems to enhance or expedite solutions related to customer issues.
• Interacts with different departmental staff to develop and maintain effective communication to resolve issues and inquiries.
• Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service officers.
• Preparing reports and other related administrative tasks.
• Maintain records, reports, and other documentation of quality and phone trends and activities.
• Provide management with reports that reflect the department’s performance.
• Set performance KPIs for the team, monitor them, and work on action plans to improve the achieved results
• Handling, and solving 3rd parties issues related to customers’ shopping experience and satisfaction

If you are interested send your CV to careers@dumyah.com

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