Because one of our main values is Our Customer’s Obsession. We are looking for talented people to Join our Customer Happiness team with the below specifications:
Provide exceptional customer service by responding efficiently, accurately, and courteously to all customer transactions through inbound and outbound calls, live chat, Social Media, and email correspondence.
Process customer orders and provide prompt and efficient responses and resolutions to all customers’ requests.
Lead and develop customer service departments, including hiring agents, creating processes, and building systems.
Maintain effective communication with customers to provide ongoing information flow as it relates to sales, promotions, and problems to ensure accurate billings and shipments.
Provide technical and/or product information as required to respond to customer inquiries.
Supervises, coordinates, trains, supports & monitors staff activities to ensure the customer receives the highest level of customer service and ensures that prompt, courteous & accurate responses are provided to customers.
Assist customers with after-sales service issues.
Recommends and implements new or improved systems to enhance or expedite solutions related to customer issues.
Interacts with different departmental staff to develop and maintain effective communication to resolve issues and inquiries.
Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service officers.
Preparing reports and other related administrative tasks.
Maintain records, reports, and other documentation of quality and phone trends and activities.
Provide management with reports that reflect the department’s performance.
Set performance KPIs for the team, monitor them, and work on action plans to improve the achieved results
Handling, and solving 3rd parties issues related to customers’ shopping experience and satisfaction