Customer Service Specialist

  • الراتب:
    قابل للتفاوض
  • نوع الوظيفة:
    دوام كامل
  • تاريخ النشر:
    7 أشهر مضت
  • التصنيف:
    وظائف خدمة العملاء
  • آخر موعد للتقدم:
  • اللغات:
    العربية, الانجليزية
  • الجنس:

Role Purpose

Monitor and convey negative and positive customer feedback regarding (sales-fittings-maintenance-products) and convey them through daily, weekly, monthly reports.

Job Accountabilities & Activities

  • Deal with customer needs and receive calls about need .
  • Providing regular reports on clients (collection, preparation , guarantees , etc.) to management and clarifying the constraints of work.
  • Raise the level of service and gain customer satisfaction.
  • Review all customer invoices.
  • Review all billing emails in terms of replacement or retrieval and find out the reason for the retrieval, customer follow-up and employment.
  • SLA agreement work with customer
  • Participating in the formulation of goals for employees within the department.
  • Selecting and recruiting the necessary workers and equipping employees with training.
  • Create new ways to improve procedures and motivate employees.
  • Assess and measure employee performance by measuring customer satisfaction from quality management.
  • Review the client’s worker’s booking schedules.
  • Solve all problems related to the client or worker and follow up with the relationship administrator.
  • Adhere to the organization’s attendance policies and procedures.

Education & Certifications

Bachelor’s degree in Business Administration or Marketing and equivalent.

Required Years Of Experience

  • years’ experience at least in the field of customer service.

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