Customer Success Executive

  • الراتب:
    قابل للتفاوض
  • نوع الوظيفة:
    دوام كامل
  • تاريخ النشر:
    44 دقيقة مضت
  • التصنيف:
    وظائف التسويق ومبيعات, وظائف خدمة العملاء
  • آخر موعد للتقدم:
  • اللغات:
    العربية, الانجليزية, فرنسي
  • الجنس:

Job Responsibilities:

  • Answer customer’s general inquiries about our services, prices and regulations.
  • Handling the assigned actions based on the action’s requirement, subcategory and country and achieving targets.
  • Provide customers with the latest shipments update and help them understand shipments’ process and SLAs.
  • Escalate discrepancies that may occur on any shipment and reassure customers.
  • Escalating actions pending with other assignees causing a delayed value delivery for the customers.
  • Handling complex complaints and customers with a very thorough and details-oriented mindset.
  • Direct customers’ requests to the correct stakeholder whenever needed.
  • Reporting changing events like operational trends and failures in order to eliminate or edit the procedure accordingly.

Job Requirements (Experience and education)

  1. Excellent French & English & Communication skills.
  2. Good problem-solving and decision-making skills
  3. Basic knowledge in Microsoft applications.
  4. Flexible with all shifts.
  5. Excellent command of English
  6. Competency in Microsoft applications including Word, Excel, and Outlook.
  7. Team spirit.

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