Job description:

M1. JOB DETAILS:

Job Title:

Engineer IT DataCenter & Cloud – Compliance Domain

Reports to:

Associate Director, IT DataCenter & Cloud

Department:

IT

Function:

IT DataCenter & Cloud

Location

Amman, Jord

2. JOB PURPOSE – State briefly (in one or two sentences) the overall purpose of the position:

• Compliance – IT DataCenter & Cloud Engineer is responsible to maintain, upgrade and manage Hikma GxP domain software and hardware. Include servers, applications related to GxP compliance domain, laboratory, and main plants applications.
• He/she should be able to diagnose and resolve problems quickly, also have the patience to communicate with a variety of interdisciplinary teams and users and will be responsible for all related documentation.

4. KEY ACCOUNTABILITIES please list the 6-8 most important duties and responsibilities for the job. Focus on what is required and not how the job is done. If similar jobs are undertaken in other areas of the organization then please ensure consistency:

• Provide technical support for both hardware and software issues for Hikma server infrastructure.
• Monitor the system daily and respond immediately to security or usability concerns.
• Upgrade systems and processes as required for enhanced functionality and security issue resolution
• Administrate infrastructure, including Servers, Storage, Hyvervisor, laboratory and main plant applications.
• Perform server administration tasks, including user/group administration, security permissions, group policies, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
• Maintain the compliance domain system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously.
• To handle all Software support request for GxP Software related to Account Management in timely manner.
• To Perform daily/weekly/monthly & yearly GxP domain checklist to keep the system Audit ready include software Authority Annual Access Review, Preventive maintenance, Archive & Backup validation, system high availability procedure test….
• To manage backups of all systems ensuring that they run successfully and to manage rotation of backups off-site for safe storage. Verify backup data.
• To update systems and servers regularly with approved software updates.
• To monitor system & server logs, following up on any security or performance issues.
• To establish and maintain good working relationships with, colleagues, end users and other professionals (e.g., suppliers and software developers).
• Identify and suggest possible improvements in procedures, resources and technologies. To test and evaluate new technology.
• Preform all duties and responsibilities in line with current security & change control procedures.
• Maintain focus on data security, following compliance requirements, Hikma’s policies, and the environment best practices.
• Create/Execute daily/weekly/monthly check list to monitor systems performance.

6. QUALIFICATIONS, EXPERIENCE, & SKILLS – Please ensure that the minimum requirements are the ones essential for undertaking the role:

QUALIFICATIONS

• B.Sc. Degree in Computer Related Majors
• Sufficiently IT literate to make effective use of the applications and systems required to be an effective System Administrator Specialist.
• Preferred certificates/training:
  • ITIL Foundation Certified
  • MCTS Windows Server Administration
  • MCTS Active Directory Administration.
  • CCNA.
  • MCTS Microsoft Hyber-V Administration.
  • 21 CFR-11

EXPERIENCE

• 3-4 years of System Administration experience in fast-paced environment with diverse systems and technologies. Include Microsoft Hyber-V and Active Directory.

SKILLS

• Technical Support & Troubleshooting: Utilizes knowledge of application/ software components and parameters, routine maintenance requirements, principles of troubleshooting procedures and relevant standards and specifications to analyse common issues and problems, as well as provide adequate resolution accordingly
• Hardware Management: Understands the organizational IT plan and hardware requirements, schedules regular preventive maintenance and provides constant user support, and addresses breakdowns immediately
• English Language: Able to communicate clearly and concisely with appropriate use of vocabulary, listens and gets clarifications and responds well to questions
• Documenting/ Recording Information: Applying and using various techniques in documenting and recording information in written or electronic/magnetic formats
• Learning: Continuously seeks to develop themselves and broaden knowledge and skills
• Initiative: Makes suggestions; offering potential solutions when identifying a problem, independently seeks new opportunities and learns new skills

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