About the role

We are hiring for your skills to provide specialized expertise on the process, procedures for on-boarding team operations. In this role you will be working closely with HR-On-boarding stakeholders (Government services, Properties & Facilities, Hotels, HR services & Recruitment) to meet agreed deadlines and provide consistent delivery of key services. You will be acting as a point of escalation for issues /concerns related to candidate’s on-boarding directed by the onboarding team thereby provide solution.

Other operational duties would include:

• Contribute to the development and documentation of processes and procedures of On-boarding operations.
• Provide guidance to On-boarding operation team and joining team in regards to the Qatar Government procedures and immigration process in terms of hiring a candidate.
• Updates On-boarding team whenever there is a change in government process in terms of visa situations, local sponsorship transfers and hires etc (in order to manage the expectation of line management and candidates).
• Assist the On-boarding Manager for planning and managing labour approvals for on-boarding requirements and maintain necessary tracing system.
• Build strong relationship and communication with the on-boarding team and provide necessary update to On-boarding management on the status of the candidates as and when required.
• Document and circulate regular team meeting minutes.
• Observe day to day operational challenges, recommend possible improvements.
• Initiate and support improvement to standard process.
• Contribute to discussion on any projects belongs to SNP/GEMS or any system development. etc.
• Work closely with e-recruitment team to ensure process and systems are aligned with day to day practices.
• Perform regular reports to provide necessary details to on-boarding team or any concern parties as and when required.
• Assist On-boarding Officers / Coordinators to handle case by case candidate issues, problem solve, document outstanding risks and escalate relevant problems
• Act as a link between On-boarding team and stakeholders to ensure consistent and smooth deliverables are met for different business of the organisation.
• Keep the On-boarding Management informed of ongoing operational issues/ risks and ensure all plans followed up regularly.
• Keep on-boarding team updated with new process, practices and regulations related to VIP On-boarding, Government Services & HR Employee services.
• Maintain a high level of product knowledge in order to be an engaging brand ambassador.
• Act as replacement of On-boarding officers and manage a team.
• Perform other department duties related to his/her position as directed by the Head of the Department

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications

About You

We are looking for a passionate and experienced professional to join the TA On-boarding Team.

• Hospitality, Events Management, other customer service industries, or HR studies preferred
• Minimum 5 years relevant experience
• At least 2 years’ experience in Onboarding or in a similar function
• Experience working in an HR, recruitment, call center or shared services environment
• Experience working in a multi-cultural environment
• Previous Middle East work experience in a large multi-national company
• Experience working with government/ immigration processes
• About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to Apply

If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.

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