Human Resources Manager – Sephora

About the job


For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women’s Empowerment Principles.

What You’ll Be Doing

At Chalhoub, together we achieve excellence! As a HR Executive you would be responsible for the complete ownership of HR administrative tasks (launching requisitions, following up on key people metrics, cost centre maintenance and reporting, etc.). You would also be responsible for handling non-critical employee relations while connecting closely with Group HR’s competence centre.

  • Drive change through data-based insights and influence. Serve as change champion in support of HR/Talent initiatives and functional strategy.
  • Design organization structures that are efficient and built to address company’s business strategies, including D&I.
  • Orchestrate and facilitate onboarding, employee engagement action-planning, succession planning/talent reviews, career conversations and employee development.
  • Coach leadership and employees on policies and procedures, conflict resolution and change management to promote fair and equitable work environment.
  • Deploy appropriate tools to develop and engage leaders, assess training needs for teams and leadership development.
  • Evaluate and provide input on rewards and recognition with cross-functional partners: educate teams on compensation practices and partner with Compensation & Benefits teams to ensure competitive packages.
  • Manage Employee Relations on matters of counseling, performance improvement and disciplinary action.
  • Manage HR reporting and tracking of HR KPIs (attrition, recruitment, absenteeism, leaves etc)
  • Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative

What We Are Looking For

  • 8+ years’ of experience in an HR Retail Management or Business Partner oriented role
  • In depth knowledge of local industry practices & standards, as well as an eye on trends and future opportunities
  • Demonstrated ability to listen and influence senior executives
  • Experience working in a collaborative environment; high level of follow through and accountability.
  • Strong verbal and written communication skills; proactive communicator able to influence and encourage innovation
  • Resilient and adapts quickly to changing factors
  • Strong problem-solver with the ability to handle sensitive/confidential information.
  • Live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP).
  • Energized by working in a fast paced, dynamic environment

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