IT Support Associate

  • الراتب:
    قابل للتفاوض
  • نوع الوظيفة:
    دوام كامل
  • تاريخ النشر:
    أسبوع واحد مضت
  • التصنيف:
    وظائف تكنولوجيا المعلومات
  • آخر موعد للتقدم:
  • اللغات:
    العربية, الانجليزية
  • الجنس:
    ذكر, انثى

About the job


Founded in 1984, APCO Worldwide is an award-winning, independently owned global communication and business strategy firm with offices in major cities throughout North America, Europe, the Middle East, Africa and Asia. APCO combines a global perspective with local expertise to help clients around the world manage challenges, opportunities, perceptions and reputations. APCO clients include corporations and governments; industry associations and nonprofit organizations; and six of the top 10 companies on the Fortune 500. The firm is a majority women-owned business.

The RoleThe IT Associate works to ensure a smooth operational technology environment through proactive engagement with our staff as requirements, issues or problems arise. The IT Associate will be a part of an integrated global team providing quality guidance and support to colleagues locally and across the APCO network. The role offers extensive on-the-job learning opportunities and you will be working with the very latest hardware and collaboration technologies.

Primary Responsibilities

  • Help desk support for regional and global users both in-person and remotely, working with the global service desk team and ensuring cases are updated and repeating issues are addressed effectively.
  • Perform hands on support, both preventative and remedial for all company technologies, mobile devices, applications, cloud services, conferencing rooms and peripherals or other technologies as required.
  • Engage service providers and vendors in logging support or service tickets as required or assigned.
  • Participate in projects to improve service provision, performance or to resolve an ongoing requirement.
  • Other responsibilities as assigned.
  • Candidates are expected to work in a rotation basis to support different region including MENA , US , Europe and Asia

The most important qualities for success in this role are:

  • A genuine interest in technology.
  • Determination, adaptability, independence and the ability to “find” work.
  • Effective prioritization and organizational skills
  • Empathetic communication skills
  • Demonstrable ability in troubleshooting complex issues, research, analysis and critical thinking


  • BA/BS or Technical degree in Information Technology related field is highly desirable
  • COMPTIA A+ and/or Network+, Microsoft certification (MTA, MCP, MCITP, MCSE) or JAMF certification

Required Knowledge/ Experience

  • 2-5 years of relevant experience, ideally with a professional services firm.
  • Experience in Tier 3 or Tier 2 helpdesk support
  • Supporting PC and Mac hardware, peripherals and networking technologies.
  • Hardware and software troubleshooting techniques, tools and utilities
  • Windows, MacOS, IOS and their cloud management platforms e.g. InTune
  • Experience with managing MacOS and IOS devices with JAMF Pro.
  • Office365 or other business productivity suite administration experience
  • Experience supporting Zoom and Teams for remote users, and an understanding of conference room AV technology.
  • Experience working consistently within a call tracking system (e.g. Freshservice), assigning, updating and closing tickets in a reliable manner

Work Conditions

  • The physical abilities needed to perform the duties of this position, in addition to the office climate:
  • Office environment is general office setting.
  • The candidate shall already be based in Jordan
  • Willing to work additional or irregular hours as needed and allowed by local regulations.

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