McLaren Service Manager

  • الراتب:
    قابل للتفاوض
  • نوع الوظيفة:
    دوام كامل
  • تاريخ النشر:
    3 أشهر مضت
  • التصنيف:
    وظائف التسويق ومبيعات, وظائف خدمة العملاء, وظائف هندسية
  • آخر موعد للتقدم:
  • اللغات:
    العربية, الانجليزية
  • الجنس:

We are looking for a detail and result-oriented McLaren Service Manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager’s responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the brand’s products and services.

Main objectives of the role

  • Ensure premium service consulting tailored to the individual needs of each customer and loyalty through offering high-quality service and customer care
  • Attain the highest possible exploitation of selling Aftersales services parts and accessory potential


  • Defines and implements targets and suitable measures for the Service department
  • Observes the market for Service Dept. and initiates marketing activities
  • Defines services offered and ensures their quality
  • Leads and guides Service Dept. employees
  • Acts as a contact person for internal and external partners
  • Steers and controls the operational management


  • General Manager, Service Advisors, Service Assistant, Parts Sales Manager, Workshop Manager, Sales Manager, CRM Manager, Company group contacts (HR department, etc.), McLaren Regional Office, Special customers, External services

To be successful as a service manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers and third-party vendors.

To succeed in this role, you should have the following skills and experience:

  • A bachelor’s degree in business, administration, or related field
  • Professional service manager experience of an automotive dealership
  • Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)
  • Excellent leadership, communication, sales, and customer service skills.
  • Computer literacy and good organizational skills.
  • Strong creative thinking and problem-solving skills.
  • The ability to work under pressure and handle stress.

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