About the job

Network Engineer – Saudi Arabia

(Only Saudi nationals can be considered for this role)

Description

• Works as an on-site operational resource, typically as part of a team, to provide product specific expertise in support of the customer’s operational or engineering requirements.
• Works closely with customer and Juniper Technical Assistance Center to resolve issues.
• Acts as a change management engineer for Juniper Networks support and development teams.
• Exercises good judgment in selecting methods and techniques for obtaining solutions.

KNOWLEDGE

• Maintains a professional knowledge of concepts, practices, and procedures within a particular field.
• Has a good experience, product-specific knowledge, and expertise.
• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
• Monitor all NMS tools used for network monitoring and act accordingly.
• Maintain all networks KPIs & SLAs overall.
• Support in troubleshooting different network architectures consisting mainly of Juniper Networks
• Build and support Layer-2/Layer-3 VPN services based on MPLS core infrastructure.
• Implement and support MPLS infrastructure using both LDP and RSVP signaling protocols, including extensive support for traffic engineering and protection.
• Implement various BGP scenarios to control and influence routing exchange with both national and international carriers.
• Report any abnormality or problems in the network.
• Prepare a daily, weekly & monthly data reports.
• Handling customer complaints.
• Work with an operation managers, leaders, teams and other professional services consultants providing industry leading technical services.
• Understand the customers’ organizational structure and become familiar with the network implementation
• Follow the MSP process and procedures.
• Transfer knowledge to other team’s members.

SUPERVISION

• Receives technical direction from multiple contributors.
• Exercises a degree of creativity and latitude.

Position Requirements

• Nationality :Saudi
• Bachelor’s degree in (Networking, Telecommunication, Computer, Programming) Engineering or equivalent.
• Certification: Preferred JNCIE/P
• Number of experienced years: +5
• Located on-site with the customer in Riyadh, Saudi Arabia.
• Work on 24/7 shifts that include Mornings/evenings/Nights.
• Work with an operation manager/team leader and other professional services consultants providing industry leading technical services to both the customer and partner
• Understand the customer’s organizational structure and become familiar with the network implementation, support processes and procedures.
• Troubleshoot equipment and network problems and to track JTAC critical (P1/P2) cases through to problem resolution.
• Produce a written summary report of the status of equipment and network problems on a regular basis to the customer.
• Develop secondary skills in other products in the Juniper product portfolio.
• Has a good implementation skills and experience
• Aware about the project management lifecycle
• Developed excellent skills in reviewing design and implementation documents.
• The ideal candidate for this role should be able to demonstrate most of following skills:
  • Professional knowledge of Routing Protocols, Switching Networks & hands on troubleshooting of networks.
  • Professional knowledge of IPSEC VPN, Security technologies, NAT/PAT, DDOS, Security filter
  • Describe, configure, and monitor zones, security policies and firewall user authentication.
  • Configure and monitor IDP policy with policy templates.
  • Understanding security policies utilizing ALGs, custom applications, and dynamic addressing for various scenarios.
  • Understanding static, source, destination, and dual NAT in complex LAN environments.
  • Understanding persistent NAT, Carrier Grade NAT (CGN) solutions for IPv6 NAT, such as NAT64, NAT46, and DS-Lite.
  • Differentiate and configure standard point-to-point IP Security (IPsec) virtual private network (VPN) tunnels, hub-and-spoke VPNs, dynamic VPNs, and group VPNs.
  • Professional knowledge of Juniper Networks SRX and NetScreen
  • Strong scripting and automation skills
  • Strong communication and interpersonal skills.
  • Strong presentation skills.
  • Time management skills.
  • English language is a must.
  • Able to work under high pressure.
  • On-call support for critical issues (if required).
  • Work on 24/7 shifts that include Mornings/Evenings/Nights duties.

Desired Skills & Experience

EXPECTATIONS and CAPABILITIES

Analyze Information

• Gathers and analyzes the most critical information needed to understand problems.
• Analyzes problems and issues from different points of view.
• Readily recognizes problems requiring attention.
• Breaks down problems into manageable components.
• Determines the root causes of problems and issues.

Demonstrate Professional Judgment

• Applies accurate logic and common sense in coming to conclusions.
• Chooses courses of action that are consistent with policies, procedures, and rules.
• Recognizes the implications and risks of actions and decisions.
• Makes timely decisions on problems/issues requiring immediate attention.

Address Customer Needs

• Asks questions to accurately identify customer requirements, expectations and needs.
• Seeks feedback from customers.
• Addresses customer needs by involving the right people (resources) at the right time.
• Follows up with customers to ensure problems are solved.
• Meets or exceeds customer service needs, and reports barriers.

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