Network Operation Engineer

Job Description:

As Network Operation Engineer you will maintain and achieve a high level of quality for Network Surveillance, Performance & Fault Management of the Juniper platforms in the customer’s environment based on pre-defined KPI & SLA and ensure high quality on all technical activities. Provide effective technical support to gain the highest possible level of customer satisfaction. This position requires a strong knowledge base of (Security ,Routing ,Cloud and DevOps).

Duties & Responsibilities:

• Monitor all NMS tools used for network monitoring and act accordingly.
• Maintain all networks KPIs & SLAs overall.
• Support in troubleshooting different network architectures consisting mainly of Juniper Networks

• Build and support Layer-2/Layer-3 VPN services based on MPLS core infrastructure.
• Implement and support MPLS infrastructure using both LDP and RSVP signaling protocols, including extensive support for traffic engineering and protection.
• Implement various BGP scenarios to control and influence routing exchange with both national and international carriers.
• Report any abnormality or problems in the network on-time.

• Prepare a daily, weekly & monthly data reports on-time.
• Handling customer complaints.
• Work with an operation managers, leaders, teams and other professional services consultants providing industry leading technical services.
• Understand the customers’ organizational structure and become familiar with the network operation.
• Follow the operation process and procedures.
• Transfer knowledge to other team’s members.

Qualifications & Experience Requirements:

• Bachelor’s degree in (Networking, Telecommunication, Computer, Programming) Engineering or equivalent.
• Minimum of 2 years IP Network Operation experience.
• Experience with Juniper hardware / software are a PLUS.
• Strong in Microsoft Office and Computer skills.
• JNCIP level or equivalent.
• Scripting skills.
• Strong in communication and interpersonal skills (team work).
• Time management skills.
• English language is a must.
• Able to work under high pressure.
• On-call support for critical issues (if required).
• Work on 24/7 shifts that include Mornings/Evenings/Nights duties at customer site.

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