Sales and Operations Coordinator

About the job

Main Purpose:

The Sales and Operations Coordinator is one of the pillars of our business and collaborates with stakeholders such as commercial, finance, IT, logistics, marketing, HQ, and external partners.He/ She is responsible to ensure an efficient and effective flow of product distribution for our regional network that includes the Middle East, India, and Africa.He/she will be instrumental in achieving our sales targets, and optimization of stocks across channels.

Key ResponsibilitiesOrder to Cash Cycle:

  • Process monthly orders for our regional partners to ensure timely replenishments: valuable and non-valuables
  • Monitor backorders regularly, and closely follow-up its fulfillment
  • Monitor client payments, credit limits, and payment terms in collaboration with Commercial and Finance
  • Liaise with logistics on ensuring deliveries are done promptly
  • Process Staff sales and purchases

Reverse Logistics:

  • Manage sales returns efficiently, and as per agreed procedures in collaboration with Finance, Commercial, logistics, and partners

Inventory Management:

  • Track target stock fulfillment rates to monitor stock availability across all networks
  • Communicate alerts on the risk of shortages to business, and ensure continuous follow-up with HQ on the upcoming production
  • Perform routine stock re-balancing across the Retail network to improve availability
  • Manage Stock in Consignment, and Stocks for Events in coordination with marketing
  • Manage stock for conditioning materials associated with the valuables
  • Reconciliation of Stock Adjustment report with Finance
  • Assist on yearly physical stock counts in collaboration with regional partners

Distribution and Customer Services:

  • The key point of contact for all the product inquiries from boutique teams, across channels
  • Manage boutique wish lists for out-of-assortment references
  • Manage closely the production and deliveries for special orders
  • Follow-up with CS platform on own stock interventions, and partner repairs

Planning and Assortments:

  • Participate and assist in the demand planning process
  • Monitor boutique assortments, and make recommendations for change where needed
  • Assist in the model stock setting for the region

Master Data Management:

  • Maintain and update the different product pricing in the system, as and when needed
  • Creation of new references in collaboration with HQ and IT
  • Coordinating the creation of new partners across the region

Reporting and Analytics:

  • Issues daily Sales reports to provide visibility to the business
  • Maintains daily Stock Report to track fulfilments and follow-up actions
  • Maintains the data integrity of Booster in coordination with the partners
  • Maintains and updates Sell-in and Sell-out Database
  • Conducts ad-hoc product analysis, as and when needed by the business

Required Experience

1-2 years of experience within an international company, preferably in the retail sector

Languages Ability:

Fluency in EnglishAny additional language like Arabic is a plus

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