Sales Manager -Leisure

  • الراتب:
    قابل للتفاوض
  • نوع الوظيفة:
    دوام كامل
  • تاريخ النشر:
    3 أشهر مضت
  • التصنيف:
    وظائف التسويق ومبيعات
  • آخر موعد للتقدم:
  • اللغات:
    العربية, الانجليزية
  • الجنس:
    ذكر, انثى

Job Scope

Ensure the highest standard of Customer Care and Service at all time.

Promote the desired work culture around our Winning Ways; Do the right thing, Show we care, Aim higher, Celebrate difference and Work better together.

Self Management

  • Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
  • Comply with Company Grooming Standards
  • Comply with Time and Attendance Policies
  • Actively participate in training and development programs and maximise opportunities for self development

Customer Service

  • Demonstrate service attributes in accordance with industry expectations and company standards including:
  • Being attentive to Guests
  • Accurately and promptly fulfilling Guests requests
  • Anticipate Guests needs
  • Maintain a high level of knowledge which affects the Guest experience
  • Demonstrating a ‘service’ attitude
  • Taking appropriate action to resolve guest complaints
  • Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
  • Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

Health, Safety and Security

  • Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same
  • Familiarize yourself with emergency and evacuation procedures
  • Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes

Financial Management

  • Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure
  • On an ongoing basis, control and analyse departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results
  • Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements

People Management

  • Work with your Line Manager to ensure the departmental performance of staff is productive. Duties include:
  • Participate in staff recruitment
  • Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
  • Provide input for performance review discussions in line with company guidelines
  • Ensure new staff complete their Orientation program on a timely basis
  • Assist with the preparation of efficient departmental work schedules
  • Coach and counsel staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
  • In the absence of your Manager, conduct effective staff briefings to communicate guest requirements and shift priorities

Operational Knowledge

  • Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets
  • Recycle where-ever possible and enforce cost saving measures where appropriate


  • Comply with the Company’s Corporate Code of Conduct
  • Familiarize yourself with the company values and model desired behaviors
  • Perform tasks as directed by the Manager in pursuit of the achievement of business goals

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