Job Description

Internal Interaction Relationship:

• Sales Supervisor
• Retail Sales Manager
• Sales Area Manager
• Wholesales & e-commerce team
• Employees of EC as required

External Interaction Relationship

• Customers

Roles & Responsibilities

• Respond to customers; questions and inquiries regarding available products.
• Provide detailed information regarding the brand, in a bid to assist customers in making purchasing decisions.
• Introduces newly arrived products to the customers and also guiding them with the usage of the products, as required.
• Encourage customers to make additional purchases, to ensure that sales targets are met.
• Ensuring that the 4Ps of marketing are kept into account.
• Scan each item, ensuring that the correct price has been displayed, and total all items.
• Understands and promotes company programs.
• Coordinates sales efforts with marketing programs.
• Meets and exceeds sales goals and quotas.
• Ensures that shelf stock is clean and that the stock is not expired or damaged.
• Performs other assignments as required from the management.

Key Performance Indicators (KPI)

• Meeting Sales Targets
• Customer satisfaction

RequirementsRequirements

Qualification

• A college level or equivalent is a MUST. Bachelors degree in business administration, or related field preferred.

Experience

• (1-3) years previous experience in customer support, client services, sales, or a related field.
• (1-3) years previous experience in cosmetics and skin care products.
• (1-3) years in retail, sales and marketing.

Technical and Behavioral Competencies

Behavioral Competencies

• Excellent verbal communication skills
• Goal – oriented
• Energetic and motivated
• Capable of multi-tasking

Technical Competencies

• Basic computer skills
• Microsoft Office
• Understanding of sales processes dynamics

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