About the job

At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. We’re pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.

We’re in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.

We’re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.

Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.

About The Team

Captains form an integral part of Careem and are the key contributors to its success. As a Senior Captain Marketing Manager, you are expected to lead, develop and execute an integrated Captain marketing strategy & calendar across all our markets and drive captain acquisition, engagement as well as retention.

• Please note that this is a global role

What You’ll Do

• Lead captain marketing strategy – Liaise with the marketing function while working in close coordination with the Ops team, define the strategic pillars, build a value proposition and a brand identity. Determine and manage the supply marketing budget
• Captain acquisition – Develop and expand methods of captain acquisition (i.e. job board postings, digital, social media, on-ground activations, flier designs and distributions, and so on). Promote the captain brand and showcase it to boost captain acquisition.
• Captain engagement and retention – Profiling and segmentation of the captain base to provide personalized and relevant engagement and offers. Conception and organization of captain events. Improving captain communication experience across all touch points in order to increase engagement.
• Marketing campaigns – Conception, management and execution; captain stories; monitor, review and report on marketing activities regularly, post and during campaign analysis
• Additional responsibilities :
• Work closely with digital team on various digital targeting strategies and tactics
• Analysis of captain research, current captain persona and competitor information
• Collaborate with local supply teams to ensure initiatives’ relevance
• Tailor value proposition to deliver on captain KPIs

Required

What you’ll need

• At least 5-7 years working in a marketing role
• Degree qualification in Marketing, Business Administration or similar
• Practical experience in launching campaigns (ATL and BTL) and managing agencies
• Digital marketing experience is essential
• Fluency in Arabic is a must

Additional Qualifications

• Ability to work in a complex operational environment and manage multiple tasks with tight deadlines
• Excellent communication and people skills
• Ability to strategize and solve problems
• Distinctive operational strategy and implementation skills

Where you’ll be

• Even though we operate using a hybrid model, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.
• You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location.

What we’ll provide you

As a Careem Colleague You Will Be Able To

In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.

• Be part of a remote-first environment (3 days remote in country and 2 days onsite per week)
• Work from any country in the world for 30 days a year
• Use Unlimited Vacation days throughout the year
• Access fitness reimbursements for health activities including: gym, health club and training classes.
• Work and learn from great minds
• Create impact in a region with untapped potential
• Explore new opportunities to learn and grow every day

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