About The Role
As Technology Services Lead Engineer – IT Service Center, you will help us achieve the following:
Plan and manage 24/7 operations MATAR-IT Service Centre and IT Service Request fulfilment in line with defined Service Level Objectives. Owns the development and maintenance of a high quality knowledge base and achieve the maximum first-call resolution of IT incidents reported through use of such database. Coaches and develops IT Service Centre engineers to professionally represent IT to the customers through this key touch point and achieve incident recovery in the fastest possible period.
Key Accountabilities Include