Training Specialist, Customer Connection Customer Service

  • الراتب:
    قابل للتفاوض
  • نوع الوظيفة:
    دوام كامل
  • تاريخ النشر:
    شهر واحد مضت
  • التصنيف:
    وظائف التدريب والتعليم
  • آخر موعد للتقدم:
    2022-07-12
  • اللغات:
    العربية, الانجليزية
  • الجنس:
    الجنسين

Job Summary

DESCRIPTION

We’re looking for a talented Training Specialist to join the Customer Connection Customer Service (C2CS) team to help deliver our Customer Obsession learning programs. In this role you create an immersive, customer-focused, instructor-led learning experience enabling corporate Amazonians to hear, see, feel, and even participate directly in the customer experience. Consequently, because of you, Amazonians emerge with a clearer picture of what it feels like to be a customer, as well as the employees who serve them.

The ideal candidate is obsessed with the customer experience and will continually inspire others to do better for the customer. You’ll be forward-thinking, have a creative flair, and embrace novel solutions. In this role, you are an excellent facilitator with the ability to host inspirational learning experiences. You are comfortable presenting to a large audience. You have a broad understanding of Customer Service Operations. You can research complex customer issues, turning your research into easy to follow immersive training experiences. You will also work cross-functionally with various internal groups, and you are not afraid to get your hands dirty.

Key job responsibilities

  • Own and drive multiple high-priority training projects focused on driving cultural change/transparency
  • Research, develop, and facilitate training experiences for audiences routinely exceeding 100 people
  • Understand, then differentiate training experiences based on audience needs
  • Support fellow training specialists as their producer (e.g., troubleshooting, chat moderation, capturing attendance)
  • Research, edit, and curate multimedia assets (e.g., customer contacts, social media, video)
  • Use internal tools to create and maintain dashboards representing key customer issues/defects
  • Work with our Learning and Development (L&D) to continuously improve training curricula
  • Compile and analyze participant feedback to continuously improve training curricula
  • Improve program, processes, and procedures for optimal efficiency

About The Team

The Customer Connection Customer Service (C2CS) team is one of the longest-running culture-building programs at Amazon. We empower Amazonians with the proper knowledge and learning opportunities to partner, serve, and positively impact the customer experience throughout the company.

Basic Qualifications

  • Fluent in Arabic and English
  • Bachelor’s degree, or 2+years relevant Amazon experience
  • 2+ years training experience in an adult learning environment
  • Demonstrated experience developing training material, job aids and online tutorials
  • Knowledge of adult learning and training practices
  • Strong knowledge of Amazon culture
  • Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, etc.)
  • Excellent oral and written communication skills

Preferred Qualifications

  • Previous Customer Service experience
  • Familiarity with the use of a Learning Management System (LMS) and with multimedia in training
  • Proficiency with data analysis
  • Proven ability to work with cross-functional teams
  • Proven to work effectively in a culturally diverse workgroup
  • Experience with Adobe Captivate, Adobe Connect, Adobe Premiere Pro, Audacity, or Vyond

Company – Nuqtat Al Taknalojia

Job ID: A2059917

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